FAQs

On our product pages you will find size guides to guide you as best as possible. If there is no size on the product, it will be adapted to all sizes with adjustable elements. For more advice, contact us .

There are two types of plates: flexible and rigid. The flexible NIJ 3A covers you against knives and handguns. Soft, they adapt to the shape of your body and are more pleasant to wear. Ideal for security guards. The NIJ 3 & 4 rigid plates are made for larger calibers, up to armor-piercing calibers for 4. They will be suitable for war zones. Be careful, they are heavier and will only cover your vital organs.

Yes, our ballistic plates are anti-trauma. However, receiving a bullet is never pleasant, which is why we recommend a double plate assembly to reduce the force of the impact.

If you work in law enforcement, we recommend the mike vest which can accommodate your flexible endowment plates.

If you work in a war zone, we recommend the golf vest which can accommodate your rigid equipment plates but which will allow you to take your accessories with you.

Our products come from different countries: United States, France, Poland, Kazakhstan, China and Taiwan. For ballistic plates we favor the US but given the current situation and to ensure reasonable deadlines we prefer Taiwanese production. No quality problem: all plates are tested and sold with the ballistic certificate. If, however, you are looking for other origins, contact us and we will be able to see the supplier stocks available at the time of the request.

Yes, it is possible to obtain a demo model. However, this will only be possible for serious requests containing at least 10 pieces. You will be asked for identification and proof of address. You will be able to keep the product for 7 days before returning it to us. If deadlines are not met, TD WEB LLP will take legal action.

Yes, all of our products are fully customizable. For more information , contact us .

Yes, our products come with all the necessary certificates to be covered by your insurance. It is possible to obtain these documents in advance to obtain confirmation of your establishment.

Your order will be processed in 1 to 3 business days. Then, delivery takes between 5 and 9 working days unless you have selected express delivery. Please note, it is possible that following a large order volume or strikes, public holidays or others, your order may be delayed. If this is the case , contact us and our teams will help you track your order.

Yes, it is possible to modify your order within the first day following your payment. Please note, if this deadline has passed and we have prepared the order, it will not be possible to do so and you will have to make a return. If this is your case, contact us .

We generally ship with UPS. If, however, you wish to change carrier, you can request it when ordering or contact us . It is possible that sometimes to reduce delivery times we use Fedex or Colissimo.

When processing your order, Shopify will automatically send you your tracking number (check your spam). If you have not received your tracking number you can find it on your order confirmation page. If it does not appear, your order may not have been processed yet. For more information , contact us .

You can follow the progress of your order on the track your package page. If you have any questions about your delivery contact us .

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly. The different tracking numbers can be found on your order confirmation page. If the delivery time seems too long to you , contact us .

Depending on the product you are ordering and our order flow, your package may go through customs. If fees apply, contact us . We will reimburse you in full for costs incurred upon presentation of the receipt.

A problem with delivery? Lost, broken, destroyed package? Contact us . Our team will help you with your efforts. If your package is declared lost, we will resend another package simply asking you to send us the additional product if you have a double delivery.

Yes, it is possible to cancel your order. Be careful, however, to do it as quickly as possible. If your order has already been processed, it will not be possible to do so. You will therefore have to make a return upon receipt of the package by contacting us .

To return your order, simply send an email to our support . We will ask you for the reasons for your return as well as photos of the package or your products. To benefit from a full refund, it is essential to return the products to us in their original packaging and unused.

Yes, the “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft. Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

Our Stripe payment gateway guarantees your security. It allows you to pay with debit and credit cards. Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.

Our Scalapay payment gateway guarantees your security. It allows you to pay in 3x without fees with debit and credit cards. Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.

If you wish to pay by transfer, you must contact us .